Each time you use the Services, the current version of this policy will apply. Policy changes will be reflected on this page. Since users are required to accept all changes to this policy in the Agreement, ICE encourages you to regularly check the date of this policy and review any changes made since the last time you used the Services.
Effective date: May 1, 2019.
What information may we collect?
Generally ICE collects data from users in a variety of ways. ICE may ask you to provide personally identifiable information, which is information that identifies you as a specific individual, such as your name, phone number, or e-mail address, and other information about you, such as payment information, demographic information (for example, your gender, age or similar information). By using the Services, you may generate statistics, preference-related information, and other use history information that we may collect. Demographic and profile data may be used to tailor a user’s experience on the Services by showing the user content that the user might be interested in and displaying the content according to the user’s preferences.
Personal Information To use certain features of the Services, you may be required to provide information such as your name, a username, password, email address, social media profile and account information, mailing, address, zip code, telephone number, date of birth, gender, age verification, and/or country of residence. (“Personal Information”). We may use your name, email address, and other information you provide to notify you of new products, releases, service notifications, events, and to solicit input and feedback from you.
Device Information When you visit the Services, we may collect certain non-personal information from you, including your Internet Protocol (IP) address, the date and time of your visit, browser type, operating system, referral URL, the specific web pages visited during your connection, and the domain name from which you accessed the Services. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Services, the areas or pages of the Services that you visit, the amount of time you spend viewing the Services, the number of times you return to the Services and other clickstream data.
Information From the Use of the Service We may track how often you use our Services, which menus you use, pages you view, or search results you click on. You may interact with our support team during the use of our Services, in which case, we would collect information about your communications. We may also use non-personal information for statistical analysis, research, and other purposes.
Web Beacons We may also use web beacons on the Services, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Services visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL or the website you visited immediately before coming to Services. Web beacons help us analyze our Services’ visitors’ behavior and measure the effectiveness of the Services and our advertising. We may work with service providers that help us track, collect, and analyze this and other site usage information.
Combining Information We may combine the non-personal information we collect, such as through cookies and web beacons, with other information we have collected from you.
Information Sent by Your Mobile Device ICE may collect certain information that your mobile device sends when you use the Services, like a device identifier, user settings, and the operating system of your device, as well as information about your use of the Services while using your mobile device.
Improving the Services or building new services;
- Personalizing your experience;
- Fulfilling your requests;
- Displaying relevant advertising;
- Providing customer service;
- Creating backups and allow for disaster recovery;
- Complying with legal obligations;
- Facilitating research and studying your information once it is aggregated with others;
- Providing insights to other users;
- Troubleshooting our Services or enforcing our terms of service;
- Sending you account notifications and updates about your Services;
- Detecting and protecting against error, fraud, malicious activity, or other suspicious or criminal activity.
Successors in Interest ICE may also disclose and transfer your personal information to any successors-in-interest in the event that ICE is acquired by, sold to, merged with, or transferred to a third-party. Some or all of your personal information provided to ICE could be amongst the assets transferred.
External sites that the Services links to are not subject to this policy.
The Services contains links to and integrations with other sites. ICE is not responsible for the privacy practices or the content of such websites. Such external sites that the Services links to are therefore not subject to this policy.
Limitations on data retention and account termination.
The security of your information.
ICE takes measures designed to protect the information that is collected from or about you from accidental or unlawful destruction, accidental loss or unauthorized access, use, modification, interference, or disclosure. Please be aware, however, that no method of transmitting information over the internet or storing information is completely secure. Accordingly, ICE cannot guarantee the absolute security of any information. If you have questions about security or possible reason to believe that your interaction with our Platform or Services is no longer secure (e.g., you feel that your account’s security may be compromised), please contact us immediately.
Account Safety We recommend sharing personal information only with individuals and other third parties that you know and trust. In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal accounts and log-in username and password information. If you use a public computer, such as the library or a university, or a shared device, always remember to log out of the Platform.
Children Under 13.
ICE complies with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) and is not intended for use by children under 13 years of age. ICE does not knowingly or intentionally collect any personally identifiable information from or market to individuals under the age of 13. If you become aware of or believe that a child under the age of 13 has provided ICE with personal information without parental consent, please contact ICE. If ICE becomes aware that a child under 13 has provided ICE with personal information without parental consent, ICE will take steps to remove such information and terminate the child’s account.
European Union user’s GDPR Rights.
If you are within the European Union, the following may apply:
Rights to Aaccess and Correct You may be entitled to certain information and have certain rights under the General Data Protection Regulation. You may have the right to request access to your data that ICE stores. You may have the right to either correct or request deletion of your personal data from our Services. Be aware that nothing can be completely removed from the Internet. ICE will take reasonable steps, as required by law, to honor any request for deletion of your personal information from our Services, but we cannot and do not guarantee that your data will be entirely removed. ICE is not responsible for third parties’ policies, practices, or compliance regarding your data. If you provide third parties with personal data and wish to have it removed, you must contact those parties directly.
Right to Remove You may have the right to seek restrictions on ICE’s processing of your data. To the extent that you provided consent to ICE’s processing of your personal data, you have the right to withdraw that consent. For EU Users, ICE requires only the information that is reasonably necessary to provide you with our Services. If you feel as if this is not the case, please reach out to provide us feedback.
Your choices as a user from the United States.
ICE offers you some limited choices regarding the collection, use, and sharing of your information and ICE will respect the choices you make. Please note that if you decide not to provide ICE with the information that is requested, you may not be able to access some or all of the features of the Services.
Rescinding Your Consent You have the right to refuse further collection, use, and/or disclosure of your information by notifying ICE of your rescission of consent. If you have consented to your access to and use of the Services, but wish to rescind such consent, please contact ICE to submit the request.
ICE will, within a reasonable amount of time, discontinue your access to and use of the Platform such that no additional information may be collected. Please note, however, that if you refuse further collection, use, and/or disclosure of your information, you may not be able to access and use all or a portion of the Services.
Requests to Delete Your Data In applicable jurisdictions, you may have the right to request that ICE delete data collected from you. ICE will comply with such requests in a reasonable time as required by law. However, to the extent allowed in the jurisdiction, ICE may still retain some or all of your data in order to: (a) comply with state and federal law, (b) to prevent or assist in the prosecution of criminal or illegal conduct, (c) fulfill its service to you and complete your transactions with ICE, (d) diagnose, debug, or otherwise repair problems related to our Services, and (e) whenever necessary to protect or ensure the privacy of your data.
Notice to California Users Under Cal. Civ. Code § 1798.80, a user residing in the State of California has the right to request from ICE a list of all third parties to which ICE has disclosed personal information during the preceding year for direct marketing purposes (if any). For questions about this policy, please contact ICE.
Ways you can control information that is collected.
We strive to provide you with choices regarding the Personal Information you provide to us. The following are some ways you may have control over your information:
Location Mobile browsers may collect real-time information about the location of your device for geo-fencing, mileage tracking, or similar purposes. If you do not want us to collect this information, you may decline our request or disable location services in your mobile device’s settings, if requested. However, opting out of the collection of location information will cause location-based features to be disabled and the online and/or mobile browsing may not function properly.
Stored Information and Files Our Services may also access metadata and other information associated with other files stored on your device. You may opt out of some of this data collection in your mobile device’s settings, however, opting out will interfere with the Services’ functionality.
Promotional Offers from ICE If you do not wish to have your email address or other contact information used by ICE to promote our own or third parties’ products or services, you can opt-out. If we have sent you a promotional email, you may opt out using the unsubscribe or opt-out link in the email, if applicable, or by sending us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to ICE as a result of a product or service purchase, product service experience or other transactions.
Email and SMS information retained.
If you choose to correspond with us through our Platform or via email or SMS, we may retain the content of your email and SMS messages together with your email address, other included information, and our responses.
Your data may be transferred to different jurisdictions.
ICE may choose to use multiple servers and computer to store information. ICE may transfer your information to servers outside of your state or country of residence. Due to technological limitations, ICE cannot guarantee absolute security at all times. By using the Platform, you are consenting to the transfer of your data to out-of-state and out-of-country servers.
How we respond to “Do Not Track” signals.
Your online browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. Our Services do not respond to a “Do Not Track” signal from a visitor’s browser. Click here to find out more about “Do Not Track”.
What is a Cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of Cookies and How We Use Them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customized, enhanced or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.
Third-Party Cookies on Our Site
Our third-party privacy promise:
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How You Can Control or Opt Out of Cookies
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.